Key Account Manager | Minto NSW

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in more than 170 countries and with over 110,000 employees across 1,500 sites, we are proud to be a Top 5 global 3PL.

Every day, our people imagine better ways to serve a world in motion – creating smarter, safer, and more sustainable solutions for our customers.

YOUR ROLE

Based from our Finished Vehicle Logistics site in Minto NSW, we’re looking for a Key Account Manager to join our Business Development team.

Reporting to the Director Business Development, you’ll take ownership of a portfolio of strategic customer accounts, with accountability for retention, growth, profitability and relationship management.

This role will suit a commercially minded account manager who understands logistics operations, enjoys building trusted customer relationships and can work closely with internal teams to deliver practical, sustainable and customer-focused solutions.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Develop strategic and tactical account plans covering retention, growth opportunities, risks and customer priorities
• Act as the key point of contact for customers, building strong relationships across operational, escalation and executive levels
• Identify opportunities to grow revenue and profitability through new services, improved solutions and contract expansion
• Monitor contract performance, key dates, deliverables, claims, liabilities and compliance requirements
• Lead proactive account retention plans, including customer engagement, proposal development and internal stakeholder alignment
• Coordinate RFQ, project-based and non-RFQ opportunities, ensuring proposals are commercially sound and operationally achievable
• Review account profitability, rate increases, scope changes, billing issues and accounts receivable matters
• Work with operations and support functions to resolve issues, improve service delivery and drive continuous improvement
• Support broader business development initiatives and cross-selling opportunities across CEVA’s services.

WHAT ARE WE LOOKING FOR?

Our ideal candidate is an experienced account manager, commercial manager or customer solutions professional from a transport-heavy logistics environment, with the ability to manage strategic customer relationships and deliver commercially sound outcomes. You’ll also have:

• Experience in transport, vehicle logistics, fleet, linehaul, distribution, 3PL or related logistics operations
• Strong key account management, business development, commercial management or customer solutions experience
• A sound understanding of transport operations, service performance, customer requirements and operational cost drivers
• The ability to build trusted relationships with customers and influence stakeholders across operational, escalation and executive levels
• Commercial confidence, including the ability to review profitability, pricing, scope changes and contract performance
• Strong planning, problem-solving and communication skills
• The ability to work collaboratively across operations, commercial, legal, finance, QHSE and business development teams
• Mandarin speaking and writing fluency would be highly regarded.

In addition to providing proof of work rights and suitable professional referees, progressed candidates will be required to undergo a medical assessment and national police check.

WHAT DO WE HAVE TO OFFER?

In addition to a challenging and rewarding work environment and competitive compensation, we are proud to offer a range of employee benefits designed to support your wellbeing, and help you thrive at work and in life.

• Personal wellbeing: prioritise your health and wellbeing through the CEVAwell program, Employee Assistance Program, Volunteer Time Off, and Life & Total Permanent Disability Insurance.
• Work-life balance: benefit from flexible, hybrid, and remote work options, along with additional paid parental leave for primary carers.
• Professional development: your growth is essential to us. Unlock your potential through secondment and internal mobility opportunities, study assistance, leadership and mentoring programs, MyLearning – our global online platform with more than 1,000 courses – early career pathways and more.
• Financial wellbeing: We care about your financial security. Enjoy exclusive offers and discounts from our partners, novated leasing, annual safety workwear reimbursement, employee referral incentives, service recognition and short-term incentive plans.

Diversity is core to who we are. By reflecting the cultures and perspectives of our customers and communities, we perform at our best. CEVA Logistics is proud to be an equal opportunity employer and welcomes applications from all qualified candidates.

#CEVALogistics #WeAreCEVA #BetterWays #LifeAtCEVA #LI-DNI

Disclaimer: CEVA Logistics works with a carefully selected group of recruitment partners. We are not seeking agency support for this vacancy and do not accept unsolicited resumes. Only agencies formally engaged through our HR team for a specific vacancy will be recognised, and no fees will be payable for unsolicited introductions.