Global Contract Manager

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

GLOBAL CONTRACT MANAGER

Salary range $115,000 to $145,000.

YOUR ROLE

Are you known for your management skills? Are you passionate about customer support and driving results? If so, we have an opportunity that would allow you to oversee ongoing customer service, focusing on the daily operations to achieve the needs of the customer.

WHAT ARE YOU GOING TO DO?

• Responsible for steering the overall customer relationship, ensuring global operational performance, maintaining and expanding the scope of business, and cultivating long-term account growth. The position can be located in US or Canada near a CEVA Office.  It requires close coordination with internal Control Tower teams, global support functions and, where applicable, the CEVA Logistics Global Key Account Manager (GKAM) responsible for the account(s).

CUSTOMER ACCOUNT STATEGY

• Develop and maintain a strategic account roadmap that supports long-term customer development.
• Proactively identify opportunities for new or expanded business (such as, new added value services, new additional volume and/or scope, improvement projects, technology changes, network studies, etc.) and align regularly with the customer on new initiatives.
• Create a mid-to-long term vision for the account to support contract renewal and sustained growth · Partner with CLL Solution Design and Product Development team to transform opportunities into concrete value adding projects.
• Collaborate with other CLL Contract Management teams to share experience with initiatives and to evaluate potential for improvement projects across CLL customer accounts

MANAGEMENT AND CHANGE CONTROL

• Serve as the primary owner of the customer’s Scope of Work (SOW), ensuring clarity and alignment across all teams.
• Liaise with Control Tower managers to ensure full understanding and proper execution of service agreements and related processes.
• Maintain accurate, up-to-date operating processes, solutions, and documentation, including SOPs and Work Instructions (WIs), across all involved teams.
• Collaborate with Control Tower Management, Regional CLL Management, and other functions (such as Product Development (PD), Business Process Excellence (BPE) and Solution Development (SD)) to ensure processes and documentation comply with CLL guidelines and quality standards

CUSTOMER CHANGE MANAGEMENT

• Manage changes to the Scope of Work (SOW) and Service Level Agreements (SLAs), ensuring timely execution of approved change requests.
• Maintain full documentation of all scope and service changes, monitor for scope creep, and manage customer expectations accordingly.
• Serve as the single point of contact for customer-initiated change requests, ensuring proper documentation, approval, sign-off, and implementation in coordination with Control Tower Operations, Product Development, and BPE.
• Manage change request pricing by obtaining cost estimates, validating internal approvals, preparing customer pricing, and securing formal customer authorization before releasing requests to IT

PERFORMANCE / SERVICE LEVEL MANAGEMENT

• Assume overall accountability for meeting all agreed and contracted performance and service levels (KPIs) by all operational teams as well as with contracted service providers (where applicable).
• Monitor productivity metrics and proactively drive improvements to enhance profitability through changes in customer behavior, optimized data exchange, reassessment of requirements, and effective reporting, etc.
• Ensure regular performance reviews with the customer (MBR, QBR, strategy sessions) and conduct internal reviews with all relevant teams, as well with contracted service providers when applicable.

P&L ACCOUNTABILITY

            Customer Billing

• Ensure all services delivered by operational teams are adequately priced and invoiced on time.

• Confirm that service rates are properly indexed, communicated in advance, and general rate increases are applied in accordance with contractual terms; maintain accurate rate history.
• Guarantee complete and accurate invoicing each billing cycle.
• Monitor timely payment of accounts receivable and act as the primary liaison with the AR team and the customer to ensure successful recovery

Budget and P&L Management

• Own Gross Margin performance per budget for the account across all contractual components and operational streams.
• Primarily responsible for Net Revenue (NR) evolution, supported by Control Tower Managers.
• Support Control Tower Managers in achieving productivity targets and managing direct operating expenses.
• Review full P&L results against budget each month and ensure Finance provides a waterfall analysis.
• Assess and explain variances in volumes, rates, productivity against budget and outlooks.
• Provide quarterly budget outlook inputs (0+12, 3+9, 6+6, 9+3) to regional leadership and financial controllers Deliver bottom-up budget guidance and collaborate with Control Tower Managers to ensure alignment at the Gross Margin level

WHAT ARE WE LOOKING FOR?

• Education and Experience:

University degree, ideally master’s degree or related secondary degree with comparable level of experience in one of the following fields: Engineering, Supply Chain, Logistics, Economics, Business Administration.

10-15 years of working experience, Practical Experience in at least one of the following fields: Business Development, Account Management, or Logistics / Transportation Operations. Experience with managing customers in international settings.

Experience with managing a P&L.

Experienced with managing mid- to large sized teams (both direct and indirect management) in virtual settings

Desired - Knowledge and training in Lean Methodology and/or Business Process Management

• Skills:

Track record of successful achievement in the areas of Air, Ocean, Ground transportation operations.

Sound understanding of performance management principles and customer service processes.

Solid end user skills with MS Office Suite (Excel, PowerPoint, Visio).

Knowledge of BI tools (Business Objects, Tableau, Qlik) on an end-user level

Desired -  Technology savvy and a vision of how digitalization of operations can enhance customer experience.

Advanced MS Excel (Macro, VBA) skills.

Experience with Supply Chain Management or Transport Management IT Systems.

Experience with quality audits, certification and quality standards such as ISO, GXP / GDP etc.

• Characteristics:

Excellent interpersonal and communication skills, ability to connect with and adapt            communication to stakeholders of all levels, from operational end users to senior management and to the customer.

Strong willingness to take initiative and inspire, motivate and influence individuals and teams to achieve the desired results. Excellent presentation skills paired with a commercial mindset.

Fluency and previous working experience in English (written and spoken) is mandatory.

Open to working in a multi-cultural and multi-lingual team, willingness to travel up to 30% of working time

Desired - Additional languages (written and spoken) desirable. Existing intercultural work experience in a management role

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you’d like to work for one of the top Logistics providers in the world then let’s work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us.  You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

#LI-GA2

CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background.  We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment.

CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic.  We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities.

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information provided is true and accurate.  False statements or information will result in the application voided.

Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage.
Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan.
Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
401(k) with company match.
Flexible Paid Time Off programs including company paid holidays.
Tuition reimbursement program.