Customer Service Specialist Hungary

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

WHAT ARE YOU GOING TO DO?

• Act as first point of contact for allocated customers/ manages ad hoc & on demand engagement
• Proactively inform customer on shipment status and exceptions
• Handle customer requests regards to various topics (engages with additional stakeholders where required)
• Implement new customers, products, lines, services based on Ocean Product
• Together with Business Development, co-create and update SOP documentation required to secure effective OOC and GBS service
• Accept and process customer orders in CEVA systems
• Pass on leads to Business Development (new lanes/ business opportunities/ increase share of wallet)
• Handle customer inquiries, quotations in cooperation with Pricing and Business Development team, local RFQ - Farming
• Contact with other stations and forwarding required instruction (e.g. SOP, booking orders)
• Take and handle any customer complaints; solve customer complaints or assign tasks to other functions (service recovery)
• Report to customers according their requirements
• Act as first contact point for customer claims for notification and reception of claims and respective document collection

WHAT ARE WE LOOKING FOR?

• University degree (Bachelor, Master) in transportation or logistics
• Advanced English
• Min 2 years of experience in ocean transportation (preferably in ocean customer service department)
• Ability to coordinate, plan and monitor at national level Ocean projects
• Ability to build long term relations with customers
• Strong background in process design and execution
• Going the extra mile to understand and meet customer expectations
• Strong service mentality
• Taking initiative to propose innovations and improvements

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation. 

Please note:  Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.